Frequently asked questions
Are your items truly vintage, or just good reproductions?
All Ember Gate pieces are sourced individually or in small quantities from antique fairs, salvage yards, trade vintage fairs and auctions across the UK. We do not buy reproduction or 'vintage style' modern pieces. Although we are not antique experts, we go to great lengths to accurately date all pieces listed on this website, basing our estimates on style, design, materials and social history information. Due to the age of our vintage finds, you should expect that all products will show some signs of wear and tear. Small dents, enamel chips, oxidation, and verdigris add character to these pieces. If you're looking for 'vintage style' with an immaculate finish, then we are not the shop for you.
Do you ship worldwide?
Yes! If you cannot see a shipping price for a piece you are interested in, please send us a message via the contact form or email firstname.lastname@example.org. We will do our very best to find a cost-effective courier wherever you are in the world.
Where do you buy your vintage pieces?
We spend a lot of time trawling round trade fairs, auctions and reclamation yards in both sunshine and rain looking for vintage wares, and we've worked hard to build up a network of contacts who supply us, so I'm sure you'll understand that we want to keep the exact details of our sources under wraps.
Can I return a purchase if I change my mind?
Yes. Please contact us within 14 days of receipt and then return the item within 30 days. Once your purchase has been safely received back at Ember Gate, your original purchase cost and postage will be refunded. As a small independent retailer, we cannot yet offer free returns and so the cost of return postage is the responsibility of the customer.
How do you guarantee that delicate items will not break during shipping?
We cannot give you an absolute guarantee of that, as we are not personally handling your parcels during their journey. But if any breakages do occur, we can guarantee to replace or refund those items.